Shipping & delivery

We'd rather be clear before you buy: we don't promise next-day delivery. We work with selected suppliers, and we'd rather give you a realistic delivery time we meet than a pretty one we don't.

Prices and delivery times

Destination	Estimated time	Cost	Free shipping from
Spain (mainland and Balearic Islands)	5-9 working days	€4.95	€49
Rest of the European Union Portugal, France, Germany, Italy, Belgium, the Netherlands, Austria, Ireland and the other member states	7-12 working days	€7.95	€69
Canary Islands, Ceuta and Melilla	These territories sit outside the customs and VAT territory of the European Union, so shipping is handled case by case. Write to us at hola@nooki.es before you buy and we'll confirm the exact time and cost.
Outside the European Union	For now we don't ship outside the EU.

Delivery times are counted in working days from order confirmation and include 1 to 2 days of preparation. They don't include weekends or public holidays.

No surprises at your door

The price you see at checkout is the final price. Import taxes and formalities, if there are any, are included: you'll never get an extra invoice from the courier when your order arrives. It's one of the differences with the shops selling you the same thing from a page in English.

Tracking

As soon as your order leaves you'll get an email with the tracking number and a link to check it whenever you like. If 72 hours have passed since confirmation and you've had nothing, check your spam folder and write to us at hola@nooki.es.

Orders with several products

If your order includes products from different suppliers, it may arrive in more than one parcel and on different dates. We don't charge you anything extra for that, and we let you know by email.

Wrong address or uncollected parcel

Check your address carefully before you confirm. If the parcel comes back because the address was wrong or because it wasn't collected from the pickup point, we'll refund the price of the product but not the outbound and return shipping costs.

Delays and problems

If your order is more than 5 working days past the maximum estimated time, write to us: we'll look into it and, if the parcel doesn't turn up, we'll send it again or refund you in full. No arguments.